[ 02 ] — Concept build — AI Agents

Airbnb Guest Intelligence Agent

A 24/7 multi-channel guest communication agent for short-term rental operators. Handles check-in logistics, FAQ resolution, and issue escalation — without human involvement for routine interactions.

How it works

The agent runs on the OpenAI Agent SDK with tool-use enabled for calendar lookups, door lock control, and maintenance ticket creation. Incoming WhatsApp and SMS messages are routed via Twilio. For each interaction, the agent determines intent, checks property context from Firebase, and responds in the guest's language. Only genuine complaints or unusual requests escalate to the host.

[ 09 ] — Get in touch

Ready to turn AI into a competitive advantage?

  1. 01Where AI will actually help
  2. 02What's holding your team back
  3. 03Fastest path to measurable results

Or write to hello@nebtrix.io

Timeline
What should AI help with?

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